National Settlement Processes and Services Guide

Welcome to the National Settlement Processes and Services Guide. This section allows you to explore the information for the national Federal services that assist at each stage of a migrant’s journey when settling in Australia.

Explore the interactive Table of Contents to quickly navigate each stage of the settlement journey and information about the services that support successful integration into life in Australia. Designed for ease of use, it allows you to move seamlessly between sections and find the most relevant information, resources, and programs in one central location.

For region-specific information, visit our Resources Hub, where you can download a tailored version of the guide for your area, including additional details on local services and supports available in your region.

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Feedback for the National Settlement Processes and Services Guide

We value your feedback and use it to keep the Settlement Processes and Services Guide accurate, relevant, and aligned with current service delivery across Australia.

Use this form to suggest updates or improvements to the core federally contracted services included in the guide. This may include:

  • Updated information

  • Corrections

  • Recommendations to refine or strengthen content

Regional updates
If your feedback relates to a specific region or local service, please submit this directly to the relevant region. You can find the appropriate feedback links within each guide on the Downloadable Resources page.

Important to know

  • This form is not for enquiries about departmental processes or government contracts

  • If your feedback is time-sensitive or linked to a confirmed change date, please clearly note this in your submission

General enquiries
For broader questions or feedback, please use the main contact form and a member of the SLPN team will respond to you directly.