Services will be offered by Specific Cohort providers and All Cohorts providers.
A Specific Cohort provider is contracted to assist participants with particular characteristics (for example, Aboriginal and/or Torres Strait Islander, youth) and/or disability type (for example, Intellectual disability, Autism).
All Cohorts providers may assist any participants, regardless of the nature of their disability, injury or health condition or characteristic.
A Specific Cohort Provider, unless otherwise Notified by the Department, must:
not provide services to a participant who is not a member of the relevant Specific Cohort; and
direct any Participant:
who is not a member of the relevant Specific Cohort (unless exceptional circumstances exist as outlined in Guidelines); and
who is Referred to, or who attempts to Directly Register with, the Provider, to:
Services Australia; to either
Services Australia Assessment Services; or
another Program Provider that is authorised to provide services to participants who are members of the relevant Specific Cohort.
Participants accessing IEA will have a choice of provider, considering where they live and the program providers are delivering in their area, including any relevant Specific Cohort providers (if applicable).
If the participant does not choose a provider, one will be chosen for them. Program providers’ caseload capacity will be considered for Referrals from Services Australia. Direct Registration Participants may choose their Program Provider.
The provider must provide the relevant services to each eligible participant who is referred* to or Directly Registered with the provider.
Ongoing Support (Work Assist) participants must directly register with a Program provider to receive services and may only receive Ongoing Support Services.
Participants may receive services for the following periods:
for Pre-Employment Support – as required until the participant moves to Post Placement Support or Exits.
for Post Placement Support – while progressing towards an Outcome (unless the participant is in Ongoing Support while working towards an outcome); and
for Ongoing Support (including for Ongoing Support (Work Assist) Participants) – for as long as the participant is eligible.
*Referrals include participants transferred or transitioned to the provider
Inclusive Employment Australia Providers
Find an IEA Provider
You don’t need to have an Inclusive Employment Australia provider that is close to where you live. But if this is important to you, the list of providers by state and territory will help you find a provider near you.
The list includes what Employment Service Area (ESA) a provider works in. An ESA is a grouping of suburbs in a state or territory. It also refers to the service area a provider is contracted to deliver Inclusive Employment Australia.
To match a provider in your ESA, review the list by state and territory. Each provider’s ESA is listed next to the provider names and locations. Provider names are current as of 25 November 2025. Any provider name changes after this date are not reflected.
Information about providers in your region can be found here: Inclusive Employment Australia providers | Department of Social Services