Workforce Australia Online
If a person is receiving income support and has been assessed as job ready, or able to manage their obligations and job search through the Workforce Australia online platform, they may be referred to Workforce Australia Online.
They will register online and use their online account to:
track their progress.
report tasks, activities, and any earnings.
show any jobs for which they have applied.
Learn more about how to:
use your online account to manage your obligations.
Workforce Australia Online participants are also supported by the Digital Services Contact Centre. Online participants can contact them by phone or email if they have any questions or concerns.
This service is open from 9 am to 7 pm AEDT, Monday to Friday. It's closed on national public holidays.
Phone Number: 1800 314 677
Email address: DigitalServices@dewr.gov.au
The Digital Services Contact Centre can help participants:
get the most out of using the online platform.
access education, training, and other support.
request support to cover the cost of certain work items or to relocate for a new job.
Transfer from Workforce Australia Online Services
The maximum time to remain in Workforce Australia Online is 12 months. An online participant will be transferred to a Workforce Australia Employment Service Provider once they reach this milestone. The only exception for this will be if they are in paid work or are studying and have provided evidence of this to Services Australia.
The transfer will not affect Centrelink payments. But participants will need to keep meeting their obligations online including after they have:
had their first meeting with their assigned provider.
discussed their Job Plan with their provider.
Participants may be able to stay in Workforce Australia Online for up to 18 months if they are:
earning an income (working 60 hours or more in the reporting period)
in study or training (with a study declaration in place).
NOTE -The Workforce Australia Online system will automatically refer a participant to a Workforce Australia Employment Service Provider once they have reached a period of 12 months if the participant has not actively participated in accredited study or employment.
If a participant believes they meet the criteria to remain in Online Servicing, they can discuss this with Services Australia and provide evidence as required.
If a participant does not want to self-manage their obligations or have been identified as having higher barriers to seeking employment; (e.g. language barriers, skills & experience, or mental health), through the Jobseeker Snapshot or a Services Australia Multicultural Service Officer, they can switch to a Workforce Australia Employment Service Provider at any time.
To select to transfer to a Workforce Australia Employment Service Provider, contact the National Customer Service and Transfer Line on 1800 805 260.