Workforce Australia

‍Workforce Australia is the employment service delivered by the Department of Employment and Workplace Relations. It includes:

• an online service and platform

• a network of providers delivering tailored support.

All Australians can use Workforce Australia’s online tools and resources. But if a person is claiming income support with mutual obligation requirements, they must participate in either:

• Workforce Australia Online

• ‍Workforce Australia Employment Services through a registered provider

This will depend on their circumstances and the answers provided in the Jobseeker Snapshot. The Job Seeker Snapshot is the first assessment an individual undertakes after they claim income support.

When a person is registered with a Workforce Australia employment service; they are known as a client.

The four main programs under the Workforce Australia contract are Workforce Australia Online, Workforce Australia Employment Service Provider, Transition to Work and Parents Pathways.

‍ ‍