All below pictographs can be downloaded through our Resources Hub

Diagram showing the workflow of the Humanitarian Settlement Program (HSP), Services Australia & Multi Cultural Service Officers, and Workforce Australia Employment Service Providers, illustrating dual servicing, referral processes, and client eligibility after exiting HSP services.

How Services Connect - Quick Glance

Humanitarian Settlement Program

Flowchart illustrating the stages of a Humanitarian Settlement Program. It includes 'Pre Arrival' with tasks like sharing information with Services Australia, support services, and case coordination; 'On Arrival' with addressing immediate needs, setting up services, and learning about Australian laws and culture; 'Post Arrival' focusing on case management, language development, and employment support; and 'Exit' with transitioning to ongoing services, continued support, and maintaining service connections.
Flowchart illustrating the stages of Settlement Engagement Transitions Support (SETS), including Settlement Framework, Client Services, Community Capacity Building, and Service Collaboration, with descriptions of each stage.

Settlement Engagement Transition Support

Flowchart illustrating Workforce Australia process with steps on referrals, initial appointment, consecutive appointments, and servicing and assistance, each with their respective details.

Workforce Australia

Adult Migrant English Program (AMEP)

Flowchart summarizing steps for the Adult Migrant English Program (AMEP). It includes sections: Eligibility & Access, Referral & Registration, Learning Timeframes, and Flexible Learning Options, each with bullet points outlining specific criteria and options.
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