Dual Servicing

Clients can be serviced by other assistive services, e.g. SETS, at the same time as receiving services from a Workforce Australia provider.

It is strongly advised that providers ask clients at each appointment if they have been receiving assistance from another service so that the provider may be able to collaborate servicing with the other service (e.g. SETS or AMEP).

Providers should make sure to assure clients they are allowed to request dual service if preferred, and this can assist them further if needed.

Note - Clients cannot receive dual servicing from separate Workforce Australia Employment service providers, including Online Services, Transition to Work and Parent Pathways, or IEA Services.

Find a local provider delivering Workforce Australia, Transition to Work or Parent Pathways services in your area here: Find a provider - Workforce Australia for individuals