Settlement Engagement Transition Support (SETs)
The Settlement Engagement Transition Support (SETs) program aims to equip and empower humanitarian entrants, other eligible permanent migrants and their communities to address their settlement needs. It focuses on improving social participation, economic well-being, independence, personal well-being, and community connectedness.
The program fills an important gap in the post-arrival period for eligible clients who do not have family and other community supports to rely on. The program is complementary to the Humanitarian Settlement Program (HSP) and other Commonwealth support to humanitarian entrants and other eligible migrants.
All the refugee and humanitarian entrants are eligible to receive SETS services once they have exited from the HSP program. However, SETs providers also receive eligible referrals from other mainstream and community organisations as well.
SETS can also refer a client back to services with Humanitarian Settlement Program (HSP) providers for Specialised and Intensive Services (SIS) if their needs are complex.
Types of Services and Support
SETs services provide clients with:
settlement-related information
advice
advocacy and
help to use mainstream and other relevant services.
The program tailors SETs services to client issues. These issues may vary and change across locations, cohorts and during each client’s settlement journey.
Types of activities and deliverables include:
individual low or medium-intensity case management
group sessions