Direct Registration of Participants without a Referral

If a potential participant presents to the provider without a Referral, the Provider must promptly:

• confirm that the potential participant is not currently being assisted by:

  • the provider or another Program provider;

  • another Employment Service (such as Workforce Australia or Transition to Work);

  • the Remote Jobs and Economic Development Program; or

  • the Community Development Program,

• is identified on the Department’s IT Systems; and

• meets the eligibility requirements for IEA in accordance with any applicable guidelines.

If this is confirmed the provider can:

• Directly Register the potential participant; and

• confirm that the potential Participant has a valid Employment Services Assessment (ESAt) or Job Capacity Assessment (JCA), in accordance with the guidelines.

If the potential Participant has a Valid ESAt or JCA the provider can:

• conduct an Initial Interview with the potential participant; and

• commence the participant into services; and

• provide the relevant services to the participant.

If the potential participants do not have a Valid ESAt or JCA, the provider can immediately refer the potential participant to Services Australia Assessment Services for an assessment.

If the potential Participant is referred back to the Provider by the Services Australia Assessment Services, they provider can then provide the relevant Services to the Participant.