Timelines

The following outlines typical engagement milestones for refugees over a 12-month settlement period. These timeframes are indicative and designed to balance early support with a gradual transition toward independence.

0–6 weeks

  • Introduction to digital services, including setting up and using myGov

  • Early engagement support to assist with understanding payments and service access

  • Participation is voluntary and focused on building foundational capability

8–10 weeks

  • Multicultural Service Officer-led information sessions

  • Reinforcement of key service information and obligations

  • Continued voluntary participation

At 12 weeks

  • Appointment at a Services Australia service centre to establish initial reporting requirements and discuss a Job Plan

  • No mandatory referral to employment services at this stage

  • Individuals may choose to voluntarily engage with Workforce Australia if eligible

12 weeks to 12 months

  • No mandatory job search requirements during this period; voluntary participation encouraged

  • Engagement in approved activities, including language learning through the Adult Migrant English Program (AMEP), where applicable

  • Attend Services Australia and HSP Provider appointments

  • Fortnightly income reporting required to maintain payments, accessible via phone, online services via myGov, in person or via the mobile app - Express Plus Centrelink mobile app.

12 months +

  • A system-generated face-to-face appointment is scheduled

  • Individuals are supported to understand mutual obligations and ongoing requirements

  • Completion of a Jobseeker Snapshot to assess readiness and support needs

  • Based on assessment, referral to appropriate employment services, including Workforce Australia (provider-led or online services)

  • Development of a tailored Job Plan aligned to individual circumstances and goals

This structured, phased approach ensures individuals are supported at each stage of their settlement journey, with increasing independence and connection to employment pathways over time.

Return to Table of Contents